We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly. We look forward to hearing from you and we pledge to do our best to answer all your questions.
Q. Can I pick the services I want?
A. Yes, you certainly can pick and choose the services that you want. You are the customer and you tell us what to do!
Q. Are your employees insured and bonded?
A. Yes, all our employees are screened so that they can be bonded and insured.
Q. Do I get to pick the person looking after me?
A. Yes, if you do not like the match we made you can help us in finding a better employee match.
Q. Are all your employees experienced?
A. PCA Australia has very experienced team every team member has relevant qualification and skills in their field. They are working very successfully in their role.
Q. Are your employees trained?
A. Yes, most of our employees have specific training in a health discipline or have been trained internally through theĀ PCA AustraliaĀ training program. Our employees are encouraged to continue their education and training throughout their employment with us.
Q. Ā What is self-Managed and Plan Managed?
A.Ā Self-management is when you manage your NDIS funding. It gives you the flexibility and choice to decide what supports you buy to meet your plan goals.Ā Plan management is when a provider supports you to manage funding in your NDIS plan. These providers are known as plan managers.
Please Visit NDIS Self-management Page forĀ further informationĀ
